A Vancouver man claims hundreds of dollars have been stolen from his account but says TD Bank refuses to reimburse him, even placing the blame on him for the situation.
Earlier this month, Robert Jago noticed some strange transactions on his bank account he shares with his wife, noting withdrawals of $10, $20, and $60 at a time. The transactions showed up on Jago’s statement as “DP/POS Purchase.”
They didn’t notice immediately because it’s a shared account and the transactions were relatively small. It was only when they discussed the transactions together that they realized this had been going on since May.
“We review our statements probably once a month for major things, but for a small purchase of $20, we’re probably not even registering that — we’re looking at large money in, large money out,” Jago told CityNews.
Related Story: A senior says she’s out $80,000 after being tricked by fraudsters
They reported it to TD — and even changed their debit cards — but Jago says the withdrawals kept happening.
He says getting through to TD has been difficult, and even when the bank got back to him, staff put the blame on him, telling him he would not be reimbursed.
“They’re saying it’s our fault that this has continued to happen,” Jago said. “When we talked to TD on the phone, they say that the solution to it is change your card, change your PIN and that’ll fix it. We keep doing it, and it keeps happening…they say it’s someone going in person and [withdrawing the money].”
“It’s clear that’s a crime, yet TD doesn’t take it seriously as a crime, they just say it’s your fault,” he continued. “At the most, they should freeze the account and give the money back, but at least they should tell us what is happening so we can file a police report, but we won’t even get that.”
Bank contacted by CityNews, changes tone
Jago says after CityNews contacted TD, the bank followed up with him to take a new look at these transactions
“I noticed that after you reached out to them, suddenly they called me,” Jago said. “Since I talked to them today (Friday), they’re taking an entirely different position. When we talked to them before, they’re like, ‘it’s a chip and pin, so it’s your fault.’ Even though we keep changing the card, ‘it’s your fault’ every time. And now this time they finally walked through the transactions, the series of transactions, and they can see that apparently, I’m in two places at the same time — which is not likely.
“Now, they’re actually recognizing that it’s a fraud and they’re talking about sending legal letters for me to sign, to verify.”
The bank has responded to our request for comment on this situation with a statement.
“We’re sorry to hear about Mr. Jago’s experience and understand it can be distressing to discover unfamiliar transactions,” wrote Mick Ramos, a manager of corporate and public affairs for TD Bank Group. “We’ve reached out to him to discuss his concerns and next steps. We’re committed to supporting our customers and thank you for bringing this to our attention.”
But for Jago, this development hasn’t come soon enough.
Despite banking with TD for a decade, he has opened an account at a credit union and intends to move his business there moving forward.
source & photo:news1130
